Last updated: July 15, 2026
ShahRugs respects your privacy and is committed to protecting the personal information you share with us when you browse our website, create an account, request a custom rug, or place an order.
We may collect your name, email address, telephone number, billing and delivery address, order details, uploaded design files, account information, and communications with our team. Payment card information is processed by our payment provider and is not stored directly by ShahRugs.
We use your information to process orders, create and deliver rugs, request design approvals, collect payments, provide customer support, prevent fraud, improve our website, and send service-related messages. Marketing messages are sent only where permitted, and you may unsubscribe at any time.
We may share necessary information with payment processors, delivery companies, website and email service providers, professional advisers, and authorities where legally required. We do not sell personal information.
Our website may use cookies and similar technologies to operate the cart and checkout, remember preferences, measure website activity, and support advertising.
We retain information for as long as reasonably required for orders, customer service, accounting, fraud prevention, and legal obligations. We use reasonable safeguards, but no internet-based system can be guaranteed completely secure.
You may ask to access, correct, or delete eligible personal information, subject to legal and business record requirements.
For privacy questions, contact support@shahrugs.pk.
